University Hospital Sharjah’s Aviation Clinic has been awarded the ISO 10002:2018 Certification for its complaint-handling process, making it one of the few selected medical facilities in the UAE to receive this prestigious recognition.

The ISO 10002:2018 Certification ensures the implementation of best global practices in handling complaints, reinforcing UHS’s commitment to customer satisfaction and maintaining high-quality aviation clinical services.

Certification Timeline

• Initially awarded in September 2016.
• Re-certified annually in 2017, 2018, and 2019.

This certification highlights UHS’s dedication to continuously improving its service quality and patient experience.

For More Information

For details regarding ISO certification and quality standards, please contact us via email at Education.Dep@uhs.ae.