ISO 10002:2018 Certification
University Hospital Sharjah's Aviation Clinic has been awarded the prestigious ISO 10002:2018 Certification for its complaint-handling process — making it one of the few selected medical facilities in the UAE to receive this international recognition.
ISO Certification Overview
The ISO 10002:2018 Certification ensures the implementation of best global practices in handling complaints, reinforcing UHS’s commitment to customer satisfaction and maintaining high-quality aviation clinical services.
Quality Assurance
Implementation of best global practices for superior complaint handling and customer satisfaction.
Trust & Reliability
Prestigious recognition as one of the few medical facilities in the UAE to achieve ISO 10002:2018 Certification.
Aviation Excellence
Specialized aviation clinical services that meet internationally recognized standards.
Certification Timeline
2016 – September
Initially awarded ISO 10002:2018 Certification.
2017
First annual re-certification achieved
2018
Continued excellence with re-certification
2019
Maintained certification, demonstrating continuous commitment to quality and improvement.
For More Information
For details regarding ISO certification standards and accreditation, please contact us:
