Position: Clinical INFORMATICS Department : Information Technology Position Summary ·         Provide first line of support to all clinical and administrative staff for issues related to application. ·         Ensure effectiveness of implementation, evaluation and optimization of all clinical projects and workflows. ·         Collaborate with clinical departments and other hospital staff in overall project implementation and support. ·         Work closely with nursing and other clinical department to improve system workflows. ·         Analyze and interpret patient, nursing, or information systems data to improve clinical services. ·         Analyze health-related data. Translate Clinical practice information between Clinical Staff and systems engineers. Identify, collect, record or analyze data that are relevant to the clinical care of patients. Document operational activities. ·         Participate in the implementation of information system/s. Test any configuration, customization or update of hospital information systems. ·         Conduct customer-oriented training workshops. ·         Test applications and applications' updates and releases before general release to end users. ·         Maintain current and complete documentation for applications. ·         Ensure customer satisfaction through effective written and oral communications. ·         Administer, troubleshoot and update information systems/applications. ·         Provide on-demand online training material to enhance user’s utilization of IT systems. ·         Provide services in a customer-friendly approach. ·         Participate actively in the quality improvement program of the department/unit. ·         Perform other related duties as assigned. ·         Train end users (including Doctors, Nurses and other Clinical and Administrative staff) on related software applications ·         Research, identify, and utilize new related applications. ·         Participate in system analysis efforts and requirement gathering. Position Requirements/Qualifications ·         Bachelor of Nursing or relevant degree in healthcare ·         A minimum of 3 years of experience in working in a healthcare facility. ·         Strong Understanding of hospital clinical processes, issues and practices. ·         Understanding of information systems. ·         Ability to articulate facts and ideas clearly and concisely. Other Skills/Abilities ·         Solid understanding of hospital clinical processes, issues and practices. ·         Preferably has knowledge in one or more of the following applications: electronic patient record, patient administration system, outpatient /inpatient management, radiology information system, laboratory information system, pharmacy management, and/or patient billing. ·         Ability to assess end users’ needs and identify opportunities for improvement.